At Otidabike, we are committed to providing you with top-quality Ebike products, and a smooth logistics experience is also part of our commitment. We understand that fast and reliable delivery services are crucial to you, so we have formulated the following logistics policy to provide you with clear guidelines on our shipping and delivery processes.
We offer shipping services through FedEx without any additional tax requirements. Kindly refer to the shipping zone details below, as some locations may not be eligible for delivery or may require additional shipping charges.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
SHIPPING & DELIVERY:
All orders will be shipped from US warehouse （Except some accessories）depends on your location. We offer FREE Shipping on all qualified orders.
Some EU ONLY orders will be shipped from Poland Warehouse, We offer FREE Shipping on all qualified orders.
Once your order please do the tracking two days later here: https://www.fedex.com/en-us/tracking.html
You can receive your order products in about 3-7 working days.
| Shipping Country | Shipping Time | Shipping fee |
| United State | 3-7 working days | Free Shipping |
The following are some cities where transportation is not available in remote areas.
| Shipping Country |
| Alaska |
| Hawaii |
| Puerto Rico |
*Note:
The estimated shipping time is only an estimation for domestic shipping time based on our experiences, does not include processing time.
-
Processing Time: For "In Stock" products, it typically takes 1-2 business days for our warehouse to prepare for the shipping after the order is placed. The tracking information can take extra time to be updated after the tracking number is created.
- Delivery Time: The final delivery time can be vary depends on your local carrier.It usually takes 4 -9 working days.
TRACK YOUR ORDER:
- When your order is shipped out from our warehouse,we will send an email to the email address you left when placing order, with your tracking information.
- If you don't receive this email, Or you have any questions about shipping, please contact us at service@otidabike.com.
